We’re excited to share that Simple Machines has once again been named among the top Customer First North American Partners by HubSpot, with an improved ranking from last year!
Earning this recognition for the second year in a row reinforces our belief that when you put customers first, great results follow.
What This Recognition Means
The HubSpot Impact Awards recognize top-performing HubSpot partners across different categories. The Customer First distinction is particularly meaningful because it highlights partners who consistently prioritize their clients’ success through strategic expertise, technical excellence and measurable impact.
To make this list, partners must demonstrate outstanding revenue retention and client satisfaction — a direct reflection of how well they help clients grow and maximize their HubSpot investment.
How Customer First Partners Are Selected
To be considered for this recognition, a partner must:
- Be an active HubSpot Solutions Partner in good standing.
- Have earned at least five client reviews in 2023.
- Be listed in the HubSpot Solutions Directory at the time of evaluation.
- Maintain a gold tier or higher partner status.
- Have at least $20k in Managed MRR throughout 2023.
- Achieve at least 90% Customer Dollar Retention for the full year.
Partners who meet these criteria are then ranked based on their revenue retention across all sold and managed clients.
View the Partner Impact leaderboards here.
Thank You to Our Clients
This recognition wouldn’t be possible without our clients, who trust us to not only help them optimize their HubSpot investment but, in many cases, to help transform their business. We’re grateful for your partnership and look forward to continuing to help you succeed.
Our commitment to technical expertise, process optimization and data-driven strategies remains stronger than ever, and we’re excited to build on this momentum in 2025 and beyond.
